At Beat Anxiety, most of our products are delivered digitally — ebooks, workbooks, and online courses — so there is nothing to ship back.
Digital products (ebooks, workbooks, courses):
– If you purchased a digital product by mistake, have not downloaded or accessed it, and contact us within 14 days of purchase, we will refund you in full to your original payment method.
– If you have a technical problem accessing your purchase, contact us first — we will fix access or, if we cannot, refund you.
– Once a digital product has been downloaded or a course has been substantially accessed, it is not returnable, except where required by law.
Coaching and workshops: Coaching sessions and workshops are services, not products. Cancellation and rescheduling terms are in your coaching agreement and booking confirmation. They are not covered by this product returns policy.
Physical products (if ordered through a print partner): If a physical item arrives damaged or incorrect, contact us within 14 days of delivery with your order number and a photo, and we will arrange a replacement or refund through our print partner.
How to request a return or refund: Email ryan@beatanxiety.me with your order number and the reason for your request. We respond within 2 business days. Approved refunds are issued to the original payment method within 5-10 business days, depending on your bank.
Contact: Beat Anxiety, ryan@beatanxiety.me, 678.568.3048
